These Terms and Conditions apply to all purchases from Rhino Rugby Asia Pte Ltd.

Please read them carefully before placing an order.

 

1) YOUR ORDER

On enquiry you will receive a quotation. All quotations are valid for 14 days only. If the quotation is agreeable, please print it out, sign it in the appropriate box, and send back via email to info@rhinorugbyasia.com .
When you have submitted your order, you will receive an email from us with a quotation.

Please confirm the quote, and we will send you your order confirmation/invoice.

Upon payment, we will then process this order and dispatch your goods.

You will then receive a dispatched confirmation with the tracking details of your order – if needed.

You will be advised of the timing of your order, and when you can expect to receive the goods.

At all times we will endeavour to keep you updated on all orders, delivery times and so forth.

Collection from our storage facility in Singapore is also an option.

Rhino Rugby Asia is a distributor of Rhino Rugby training equipment and products throughout Asia (excl Japan).

Please note – we are NOT a retail outlet. We will do our best to assist you with your order, but generally will require orders to be over SG$500.00.

 

2) PAYMENT 

We accept 4 forms of payment: 

1. Telegraphic/Internet Transfer – details
Bank : OCBC (Oversea Chinese Banking Corporation) 
Orchard Road Branch, Singapore 
Bank no.: 7339 
Branch no.: 508 
Account number: 508-851672-001 
Account type: Current 
Account name: Rhino Rugby Asia Pte Ltd 
With all transfers please reference your name and the reference number on your invoice.

2. Cash Payment – please advise our office if you wish to make payment by cash.

3. Cheque Payment – all cheques to be made payable to Rhino Rugby Asia Pte Ltd and can be deposited into the OCBC account (details above), or posted to us at:

Rhino Rugby Asia Pte Ltd

Centaurs Car Park #1
200 Turf Club Road,

#01-01A
Singapore 
287994

 Please include your name and reference number (as per the invoice) as on the cheque to make tracking simple.

4. Credit Card Payment – we can now accept Credit Card payment through Paypal. Please note -there will be a 5% admin fee included for payment via this method. Please inform us if you would like to pay by Credit Card, and we will send a link through for payment.

Goods will not be dispatched until your funds have been cleared into our account.

In the rare case that credit is given, all such orders should be made on official forms with a Purchase Order Number and will be treated on an individual basis.

Contacting our Sales office by telephone (+65 6468 9851) is recommended. Please note that payment is required on all credit accounts 7 days after delivery of the order.

 

3) PRICES 

All up-to-date prices are on our Website (www.rhinorugbyasia.com). These are in Singapore Dollars and are exclusive of taxes. Our catalogue prices are in Singapore Dollars and are exclusive of taxes. The prices in the catalogue are valid at the time of going to press. Delivery charges may apply. Prices remain in force until we publish new prices on our Website. All orders will be charged in Singapore Dollars as shown on your quotation and invoice.

Whilst we try to ensure that our prices on our website are correct, at times price adjustments are not updated immediately. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price, or cancelling it. If the order is cancelled, we will refund any money we have taken from you. Refunds can only be made via the original method of purchase.

We reserve the right to change our prices at anytime.

 

4) GOODS & SERVICES TAX

 Rhino Rugby Asia Pte Ltd is GST registered under its UEN:201133163N.

All items sold in Singapore will be subject to a levy of 7% Goods and Services Tax (GST). If items are purchased overseas, then this will not apply UNLESS the items ordered are too small in number, and are shipped directly from Singapore.

 

5) AVAILABILITY 

We will do our best to ensure that all our products on the website are updated, to inform you if they are in stock in Singapore, out of stock, or available to pre-order.

 However, your order may be delayed if the item is not in stock. We will inform you if a product you have ordered is unavailable and let you know the estimated date of availability. Should you wish to wait for your order to become available, we will keep your order on record. If you wish to cancel the order, we will refund any money taken from you. Refunds can only be made via the original method of purchase.

 

6) DELIVERY INFORMATION 

There will be a delivery charge for all items.

 For Singapore and Overseas deliveries - please email info@rhinorugbyasia.com or telephone our sales office on +65 6468 9851 for delivery costs.

 Our aim is to deliver your order within 28 working days of receipt of payment to all addresses, but please allow up to 45 days for delivery. All orders require a signature. If any orders are returned to us as undeliverable, we shall attempt to contact you to arrange re-delivery. This will incur an additional postage charge. If we are unable to contact you, we will refund the price of the products only. The original postage charge cannot be refunded due to administrative costs.

 

7) CUSTOMS 

Your delivery may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by the customer. You should note that customs policies vary widely from country to country; we advise customers to contact their local customs office for further information. You should be aware that any items being shipped both inside and outside of Singapore are subject to opening and inspection by customs authorities.

  

8) RIGHT OF CANCELLATION 

Rhino Rugby Asia offers the right for you to cancel your order for products at any time, up to the end of the seventh working day, following the day on which you received the products. You do not need to give us any reason for cancellation.

 If you wish to cancel your order please write to us at the address below with details of your cancellation. If you have already received the products you must carefully repackage and return them to us.

 For products to be returned from within Singapore, they must be addressed to:

 

 Rhino Rugby Asia Pte Ltd

Centaurs Car Park #1
200 Turf Club Road,

#01-01A
Singapore 287994

 

Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products you have returned. Please note that any carriage charges already incurred by Rhino Rugby Asia at the point of cancellation will not be credited.

 

9) RETURNS POLICY

We do hope you are happy with your Rhino Rugby purchase. However if for any reason you’re not satisfied with your order, please contact Rhino Rugby in the first instance via email at info@rhinorugbyasia.com to request a refund/exchange and the reason why. You may then return them to us within 28 days of purchase for a refund or exchange. All items must be returned in a re-saleable condition, unused, in original packaging to:-

 

Rhino Rugby Asia Pte Ltd

Centaurs Car Park #1
200 Turf Club Road,

#01-01A
Singapore 287994

 

You must provide us with the original invoice, despatch note or other proof of purchase.

Please note that if a returned item fails to meet these requirements we cannot accept the item.

When returning items for exchange, an additional postage charge will be required to re-send the exchanged item. When returning an item for a refund we are unable to reimburse the return postage charge. Any refunds can only be made on the original card of purchase.

Faulty/Defective Goods 
If the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for a new replacement product or fully refunded. If a product is deemed faulty, we will reimburse you with reasonable costs of your return shipping charge if you include a receipt.

We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.

Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet. Nothing in this Returns Policy affects any statutory rights you may have as a consumer.

 

10) PERSONALISED/PRINTED ITEMS 

If you wish to have your club or sponsor logo printed onto any of our products, you will be required to provide us with a copy of the artwork, via email, on either an Adobe Illustrator file or an EPS file. We will then email you our proposed artwork for your approval. Once this has been approved and printing has been started no alterations can be made. We are unable to refund any items that have been personalised or printed.

 

ALL ITEMS DISPATCHED WILL REMAIN THE PROPERTY OF RHINO RUGBY ASIA PRIVATE LIMITED UNTIL PAYMENT HAS BEEN RECEIVED IN FULL. UNTIL PAYMENT HAS BEEN MADE, THE GOODS ARE HELD ON A FIDUCIARY BASIS ONLY.